Debt Collection Specialist

Farmingdale, Long Island law firm is an established leader in the consumer asset recovery industry and is seeking Customer Service/Collections Representatives to partner with consumers to resolve outstanding debts in a fair and timely manner.
Compensation consists of base plus bonus potential.
*Duties Include:* · Manage a portfolio of consumer credit accounts.
· Utilize multiple systems to research and understand each consumer’s financial situation.
· Analyze financial information, including credit reports, to negotiate the most expeditious resolution for delinquent accounts.
· Follow-up on accounts to ensure payment commitments are met.
*Requirements:* · Prior call center or collections industry experience is helpful but not required.
· Successful experience in a call center environment.
· Knowledge laws governing third party collection activities is preferred.
· Knowledge of skip tracing and general collection software is preferred.
· Inquisitive nature and demonstrated ability to think critically and problem solve.
· Strong negotiation skills.
· Ability to effectively prioritize work and multi-task in a fast paced environment.
· Excellent verbal and written communication skills, including active listening skills.
· Bilingual English/Spanish is desirable.
Job Type: Full-time Pay: $18.
00 - $20.
00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Experience level: * 2 years Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Work setting: * Call center * In-person Ability to commute/relocate: * Farmingdale, NY 11735: Reliably commute or planning to relocate before starting work (Required) Experience: * Debt Collection: 3 years (Required) * Negotiation: 2 years (Required) * Call Center Customer Service: 2 years (Required) Work Location: In person