Shift Leader

*We are searching for a qualified Shift Leader for the Wingstop location in Elmont, NY!* *Job Description:* Shift Leaders are responsible to manage the day-to-day aspects of a Wingstop.
They help direct and train Team Members, while assisting in goals driven by the GM and Director of Operations.
This is perfect for individuals interested in growth opportunities within the Wingstop system.
This position is critical to Wingstop Restaurants; ensuring compliance with company standards in all areas of operation, including product preparation, customer relations, inventory management, financial accountability, team-building, and ensuring that the highest quality products and services are delivered to each customer.
*Essential Duties and Responsibilities:* * Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
· * Control shrinkage, waste, expenses, and payroll.
· * Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained.
· * Review restaurant trends and recommend and initiate changes for maximizing goals and objectives.
· * Ensure compliance with all Company policies and procedures through regular restaurant management and staff meetings, walk-through and audits, etc.
· * Open and/or close the Restaurant · * Assemble and package orders according to the Wingstop standard · * Assist all other positions when necessary · * Receive, inspect, and sign/pay for deliveries * Place orders with vendors when necessary .
* Maintain a current Operations Manual, and follow all procedures · * Conduct a daily walk through and taste test of products at opening · * Make sure the time and temps are done every two hours · * Ensure that all products are fresh and prepared correctly · * Keep the flow of orders moving on time · * Keep the restaurant safe and clean for both the crewmember and the guest · * Handle guest issues * Assist in keeping kitchen clean throughout the shift · * Ensure that all crewmembers are health safety conscious at all times · * Promote the Wingstop Brand and uphold the mandatory operating requirements * Keep the Wingstop philosophy alive for crewmembers and guests · * Support the other Brand Partners in your network · * Enforce the Wingstop uniform and jewelry policy · * Ability to thoroughly understand and follow instructions in how to use chemical cleaning products · * Any other responsibilities as assigned by General Manager.
*Team Focus* * Brings problems to the attention of the GM & Director of Operations; is willing to ask for help.
· * Identifies and introduces new ideas and solutions to create efficiency in the operation.
· * Represents the brand and department in a professional and polished manner at all times.
*Essential Skills:* * Guest service mentality; has a genuine desire to serve the customer.
· * Strong verbal communication and listening skills.
· * Maintains a calm, tactful demeanor when dealing with difficult situations.
· * Manages multiple projects and timelines with a sense of urgency and follow through.
· * Well organized and detail oriented.
· * Ability to teach others to understand the financial impact of operational decisions, and help to establish and implement performance measurements and procedures to reach goals.
· Consultative and coaching approach; tolerant of others’ viewpoints.
Ability to use persuasion and negotiation and other communication principles to influence results.
· * Strong problem-solving skills; desire to accept a leadership role, and remain tactful while approaching conflict management.
· * Ability to remain composed and rational in adverse or confrontational situations.
Must be able to deal with complex factors, adapt existing methods, make and influence decisions guided by established policies and procedures.
* Ongoing learner; exhibits insatiable curiosity and an interest in self improvement *Qualifications:* · Must have 1+ years of management experience in the Food Service Industry · Proven ability to lead in fast-paced environments as part of a team · Basic computer competency · Flexibility to work rotating shifts, including nights, weekends and holidays · Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 10 hours and lifting up to 40 pounds · Self-leader committed to personal growth · Team-oriented, adaptable, dependable, punctual, and strong work ethic · Positive attitude · Willingness to step outside of job role to assist in other roles · Customer-service oriented · Must be an excellent coach, communicator, and team builder · Consistent sense of urgency and ability to multi-task · Honors and encourages others to follow the visions and values of the restaurant *Benefits: (Included but not limited to)* * Career growth potential - Promote from within philosophy * Competitive Pay * Bonus Opportunities * Paid Time Off * Meal Discounts * Flexible Scheduling *The Minimum Age for this Position is 18 Years Old* Job Types: Full-time, Part-time Pay: $17.
00 - $19.
00 per hour Experience level: * 1 year Restaurant type: * Fast casual restaurant * Quick service & fast food restaurant Shift: * Day shift * Night shift Weekly day range: * Every weekend * Monday to Friday Experience: * Restaurant: 1 year (Required) License/Certification: * Driver's License (Preferred) Shift availability: * Day Shift (Preferred) * Night Shift (Preferred) Work Location: In person